Finance
How Consumers Verify a Collection Agency Before Responding
Consumers reported losing more than $12.5 billion to fraud in 2024, a 25% increase from the previous year, according to
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Adam Parks
@receivablespodcast
Adam Parks has become a voice for the accounts receivables industry. With almost 20 years working in debt portfolio purchasing, debt sales, consulting, and technology systems, Adam now produces industry news hosting hundreds of Receivables Podcasts and manages branding, websites, and marketing for over 100 companies within the industry.
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Finance
Debt Collection Strategy: When Willingness Isn’t Enough
U.S. student loan debt stood at $1.66 trillion in the first quarter of 2026, while 10.3% of balances were 90 or more day
Finance
Debt Collection Licensing: The Hidden M&A Value Driver
A collection agency may have strong revenue, valuable client relationships, experienced leadership, and significant grow
Finance
The Hidden Recovery Potential Inside Dormant Portfolios
Collection organizations routinely reach a point where an account appears to have exhausted its immediate recovery poten
Finance
Operational Efficiency vs. Cost Reduction: Why Leaders Need a New AI Mindset
Artificial intelligence has quickly moved from innovation labs into boardroom discussions. According to McKinsey's&
Finance
Why AI Audit Trails Matter for Responsible AI in Collections
Artificial intelligence is reshaping nearly every aspect of financial services. According to IBM's Global AI Adoption In
Finance
AI Governance Frameworks: Preparing Collections for the Age of Agentic AI
Artificial intelligence is quickly moving beyond task automation. Across financial services, organizations are beginning
Artificial Intelligence
Why Specialized BPO Providers Are Gaining Ground in Collections
The business process outsourcing industry has traditionally been dominated by large-scale providers capable of supportin
Finance
How AI Copilots Are Transforming Offshore Collection BPO Operations
Artificial intelligence has become one of the most discussed technologies in the receivables management industry. While
Finance
Assessing Insurance Coverage Gaps for AI in Collections
McKinsey indicates that while 55% of financial services organizations reported AI adoption in 2023, this figure rose to
Finance
Teaching with AI: Why Critical Thinking Still Matters
Artificial intelligence has already revolutionized how we learn, communicate, and work, but it may also be changing how
Finance
Managing Renewal Risk in Regulated Collections Operations
In 2024, Deloitte research on financial services operations noted that cost pressure and regulatory complexity continue
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